Refund Policy
This policy applies to the TeeSupply Hub distributor platform and related services.
Overview
This Refund Policy explains how TeeSupply Hub handles refund, recharge, service fee, and custom order concerns for the distributor platform.
Custom T-Shirt Orders
Custom T-shirt orders are produced based on submitted order details, selected product options, uploaded designs, and distributor production confirmation. Because customized products are made to order, cancellation, change, or refund options may be limited once production begins.
Review Before Production
Distributors should carefully check customer details, artwork, size, color, quantity, delivery information, and notes before confirming production. After production confirmation, inventory may be deducted and changes may not be possible.
Production or Fulfillment Issues
If an order has a clear production, fulfillment, or logistics issue, users should contact support with the order number, photos or evidence when applicable, and a concise description of the issue. TeeSupply Hub will review the case and determine the appropriate resolution.
Recharge Requests
Recharge submissions are reviewed by the platform. Approved recharges are credited to the distributor balance. Rejected recharges are not credited and may include a review note or request for corrected proof.
Membership and Service Fees
Membership and service fees follow the terms shown at the time of activation or purchase. Unless otherwise stated, fees for activated digital platform services, account benefits, or operational services may be non-refundable after activation.
Withdrawals and Balance Adjustments
Withdrawal requests are reviewed according to account records, available balance, order status, and platform rules. Incorrect or suspicious requests may be delayed, rejected, or adjusted.
Timeframe
Refund or adjustment reviews may require time to verify order records, production status, logistics status, payment proof, and account activity.
Company and Contact
TeeSupply Hub is operated by Xinyuan Yima Technology Limited. Address: 18/F, 20/F, 22-29/F, Chater House, 8 Connaught Road Central, Hong Kong. Support email: help@teesupplyhub.com.